A word elicitation study including the development of scales characterizing aided listening experience
Keywords:hearing aids, word elicitation, scales, Affinity diagram
The purpose of the present study was to identify the terms hearing aid professionals and their patients use in the communication about the aided listening experience and develop scales that would help characterize this experience in the domain of corrective actions that a hearing care professional may apply. The study comprised a word elicitation task based on observations and interviews from consultations at the Aalborg University Hospital. The results were analyzed by developing an affinity diagram. The resulting 80 words were then sorted by three hearing professionals in a supervised card sorting session. The resulting attributes were included in a 63-point scale design, which (in a usability test including eight hearing-aid users) were considered easy to survey and use, but also including some redundancy and ambiguities. The results suggest that it is possible to develop scales based on the voluntary statements expressed during actual consultations, but it remains uncertain whether the expressions will be interpreted the same way by other patients and professionals.
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